In addition to its unique architecture, strong infrastructure, superior technology and high-level travel experience, Istanbul Airport, which is the leader among Turkey’s best customer-oriented airports, continues to win awards with the privileged services it provides to its passengers.
CX Awards Turkey-Customer Experience Awards 2021, attended by the leading brands of Turkey from many sectors from health to banks, technology to insurance, found their owners after the evaluations of the “Customer Experience” managers working in the leading companies of Turkey and the world.
Three gold and one bronze awards for Istanbul Airport
Istanbul Airport is entitled to receive three gold and one bronze awards among the 30 companies and 80 projects it competed in in the final at the ‘CX Awards Turkey-Customer Experience Awards 2021’, organized for the first time in Turkey by Awards International, which has been organizing customer experience competitions in the international arena since 2008. won.
‘Guest-focused strategy’ in the category of Best Customer Centiricity, ‘Best Diverse and Inclusive Customer Experience’ category, ‘All accessibility opportunities and awareness activities under the umbrella of IGA Next to Me, Best Use of Technology in Customer Experience (Best) In the Use of Technology (AI/VR/AR/ Speech Analytics/Text Analytics) category, the solutions offered to visually impaired passengers with ‘voice steps and accessible routes’ were explained, and Istanbul Airport won the Gold Award in these three categories.
In the Best Voice of Customer category, solutions offered by listening to the voices of passengers at Istanbul Airport were awarded the Bronze Award.
